Gateway Funeral Services

From Our Family To Yours,

With Dignity

COVID-19 Response

Kia ora

This information is general and applies to both funeral homes in Whakatane, we are both under the same understanding and it is not promoting us against them, this is purely for the community.

Here is the disclaimer information that is being circulated. The basics of it is the following:

Once the person becomes deceased, it’s important to give us a call immediately as our funeral directors have the most up to date information that we can provide you with and give you the best guidance on your options going forward.

Viewings are now allowed under level 3 and multiple bubbles (up to 10) can come to the funeral home for viewing at separate times but must not interact or congregate at the funeral home. Our facility is more than capable of accommodating this so please let your funeral director know if this is something you wish to consider. We recommend embalming in this case as it is a sanitary and disinfection process that also makes the viewing of your loved one a valuable experience in the grief journey.

There is to be only immediate bubble and their extension gatherings for funeral services up to 10 people and this is also a process that can carry forward to the burial or cremation.

Long term embalming is an option, however as we are unsure how long level 3 will last, so we cannot guarantee this is a good option.

Deceased are not allowed to be taken home, as there are no guarantees people will not gather for this.

Burials are to be private and the deceased bubble and funeral staff are the only people to be on site for this up to 10 people is considered acceptable, the family have the option for the funeral director to film or stream this and give to the family should there be other family outside of these 10 who are unable to attend.

Cremations are also to be private and only funeral home staff and the deceased bubble (up to 10 people) can be there for this process.

We are recommending cremation for a lot of people if they are wanting to hold a memorial service later, this is a great way to honour the deceased life after the lockdown.

I will take any questions from you around this, so please do not hesitate to take my personal mobile number or email if there any concerns. 0279714549 is my number. is my email.

If you need anything do not hesitate to contact me anytime.

Best wishes.

Bradley J. SHAW


For More Information

Please don't hesitate to contact us for more information on

 Gateway Funeral Services Whakatane

(07) 308 6102